Activity Log - Searching Oddity

[Alan9846]

Hi All,

When searching within the 'Activity Log', I am finding that, at least sometimes, I get more 'hits' if I restrict the search to a specific extension, than if I search across all extensions.

For example, I had one of our 3CX customers complain about a dropped call, and they gave me the phone number that they were talking to, so I entered it into the 'Activity log' search box (no other filters), and got zero hits.

I then filtered to the user's extension number only, and entered the exact same string (phone number), and got a load of hits.

That seems counter-intuitive and / or to be an error - however, am I missing something?


Thanks,

Alan.

 

[JohnS_3CX]

Hi,

We load the logs in pages, so searching for something will not produce any results if it's in a page far down. You need to keep pressing "Load more"


When you filtered by extension, the irrelevant data was filtered out so it was more likely to get hits in the first loaded page. If you keep hitting the button though you might see even more data related to that extension + plus your search term.

Hope this helps!

 

[Alan9846]

Thanks John.