Add Group, Queue or DID/DDI Names to Caller ID

[Vingy]

Is there a way to not show multiple groups and DID, Queue names etc... stacked together? i.e. I only want to show the DID name as ID and not also the queue name that the person came from etc... some of our ID's can get quite long as it's stacking them next to each other to generate a rather long name! Does an idea exist for this?If not can someone create one as us mere minions are not allowed. Ideally you want to be able to turn this option on and apply prepend/append etc... but then tick a box to say how far it should go, i.e. box for DID, Queue, Group etc... and tick all the ones you want it to display.#

Unless someone knows of a different way to do it?

 

[Keith Winhall_3CX]

Hey @Vingy The setting you are talking about is found here. I hope this answeres your question.

 

[Vingy]

Hey @Vingy The setting you are talking about is found here. I hope this answeres your question.

View attachment 32211

No it doesn't as you didn't read my question. I know where and what that setting is. However it stacks the name next to each other, so you end up with for example, Main Queue Name>Sub Queue Name>Comfort Message Queue Name (RC Consulting Agent Queue Agent Comfort Queue 01856 XXXXXX) which looks horrid on a desk or DECT phone, all I want to see is that they came from the Agent Queue for example

 

[Charles_3CX]

ryw

No it doesn't as you didn't read my question. I know where and what that setting is. However it stacks the name next to each other, so you end up with for example, Main Queue Name>Sub Queue Name>Comfort Message Queue Name (RC Consulting Agent Queue Agent Comfort Queue 01856 XXXXXX) which looks horrid on a desk or DECT phone, all I want to see is that they came from the Agent Queue for example

Regarding your question, then-No, this is not possible; there is no option to choose, append, or prepend, only the queue. You may choose not to name the inbound rules, this way leaving only the queue name and caller ID presented.