Add Music on Hold for Each Department

Shadi Bamalhs (ECOLOR)

Titanium Partner
Advanced Certified
Joined
Feb 14, 2018
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I would like to suggest adding a feature where we can configure unique Music on Hold (MOH) for each department. This would be beneficial for businesses that want to personalize the on-hold experience based on the department a customer is interacting with.

For instance, sales and support departments may want to play different messages or music to keep the on-hold experience relevant to the department's service (not qeue waiting). This feature would greatly enhance the customization options for businesses using 3CX.
 
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