- Joined
- Feb 14, 2018
- Messages
- 45
- Reaction score
- 39
I would like to suggest adding a feature where we can configure unique Music on Hold (MOH) for each department. This would be beneficial for businesses that want to personalize the on-hold experience based on the department a customer is interacting with.
For instance, sales and support departments may want to play different messages or music to keep the on-hold experience relevant to the department's service (not qeue waiting). This feature would greatly enhance the customization options for businesses using 3CX.
For instance, sales and support departments may want to play different messages or music to keep the on-hold experience relevant to the department's service (not qeue waiting). This feature would greatly enhance the customization options for businesses using 3CX.
Upvote
38