Solved Additional DDI

[Psylon BV]

Hallo, on testplatform we have een DDI with a main number and 2 aditional numbers. All 3 numbers work outbound, incomming only the main DDI. Incomming rules are set up. Could you advise? Regards Bert

 

[Saqqara]

Check your DDI numbers are in the correct format that is being passed from your SIP provider. Note : you can use * in the DDI number i.e *654321 with match 987654321

Check the activity log to see what number is being passed from the provider

 

[Psylon BV]

Hello, all DDI's are in the same format, as recieved by the SIP provider.
The activity log shows my cell phone (number testing incomming) who is redirected to VMAIL

 

[Saqqara]

Hello, all DDI's are in the same format, as recieved by the SIP provider.
The activity log shows my cell phone (number testing incomming) who is redirected to VMAIL

In the activity log, can you see what number your cell phone is incoming in on - main number or DDI number

 

[YiannisH_3CX]

Are all calls hitting the main trunk number destination or not? Usually when the calls are not matching the Inbound rules they follow the same route as the main trunk number.
If calls are not routed to the same destination as the main trunk number and are not matching the inbound rules but are reaching the PBX then something else is going on. You could be reading the called number from the wrong SIP header or something similar.

 

[Psylon BV]

Hello, all calls are hitting the main number. Only the main number works for incomming, all other numbers are redirected to the main number voicemail. There is no detailed info in the Call Log, on the Event log is nothing posted for this calls

 

[Psylon BV]

Hallo, issues found and resolved. In attachment an photo of the settings.

 

[YiannisH_3CX]

Glad to see you were able to resolve the issue and thank you for the update