Additional incoming calls go to voice mail

[fergus4]

If more then one call is ringing in only one can be answered. All others go to voice mail. Can this be avoided? What is the best solution?

 

[pickaat]

If more then one call is ringing in only one can be answered. All others go to voice mail. Can this be avoided? What is the best solution?

how exactly is your inbound rule setup?

 

[fergus4]

Calls go to Ring Group

 

[pickaat]

Calls go to Ring Group

Yes but how exactly is it setup, for example

Ring All or Hunting

Are your ext set to accept multiple calls btw

 

[fergus4]

Sorry, in the Ring Group settings its Ring All. I do not see that setting in Inbound Rules

 

[fergus4]

Multiple Calls...I know some are. I will turn on for all otherwise...

 

[pickaat]

Sorry, in the Ring Group settings its Ring All. I do not see that setting in Inbound Rules

you will not see this setting in the inbound rules but per extension number that you have created. By default it is disabled. Located in the forwarding rules area per extension. Can you confirm that the numbers in your ring group have this checked individually?

 

[fergus4]

Sorry I do not see an option for Ring All or Hunt in forwarding rules of extensions. If we are crossing our responses and you are referring to the multiple calls then yes I have checked them to receive multiple calls.

 

[pickaat]

Sorry I do not see an option for Ring All or Hunt in forwarding rules of extensions. If we are crossing our responses and you are referring to the multiple calls then yes I have checked them to receive multiple calls.

Yes, it seems our responses are not in sync but you were able to follow what I suggested which will allow you to work your way from there.

 

[leejor]

Have a read though this...

https://www.3cx.com/community/threads/ring-groups.51569/

 

[pickaat]

Have a read though this...

https://www.3cx.com/community/threads/ring-groups.51569/

interesting find...thanks for sharing