Additional Parameters for CRM Lookup?

[johngibson83]

I have created a CFD dialer to load contacts to be called from a REST API and am relying on a custom CRM integration to lookup the contact and open the page on the CRM. The major problem is that the phone number is not a unique identifier for us.

Is there any way to pass data from the CFD dialer to the CRM lookup?

Any suggestions would be hugely appreciated!

 

[edossantos]

Unfortunately this is not possible, only the caller number is available during contact lookup in a CRM template.

 

[johngibson83]

Thanks for the confirmation, Ernesto. I had a suspicion that would be the case.