Additional parameters pushed to an agent

[RafalR]

Hello Community.
I already found similar topic but unfortunately it is already closed.
Basically in my CFD scenario I check external databases If calling number matches any entry. If it matches, I get name of a caller and put it into a variable 'v1'.
Then I transfer the call to a queue and I would like to inform an agent that the name of the caller is 'v1'.
Similar case, I check if the calling customer has VIP status. I would like to inform an agent about it.
Is there any way of doing that? It doesn't have to be pop up or a fancy new window. I search for a solution that allows me to push a string to an agent in direct way.
In the topic I mentioned there is a solution but it requires insert into database which is not available in my situation.
Thank in advance for all thoughts.

 

[Evolute IT]

Hello Community.
I already found similar topic but unfortunately it is already closed.
Basically in my CFD scenario I check external databases If calling number matches any entry. If it matches, I get name of a caller and put it into a variable 'v1'.
Then I transfer the call to a queue and I would like to inform an agent that the name of the caller is 'v1'.
Similar case, I check if the calling customer has VIP status. I would like to inform an agent about it.
Is there any way of doing that? It doesn't have to be pop up or a fancy new window. I search for a solution that allows me to push a string to an agent in direct way.
In the topic I mentioned there is a solution but it requires insert into database which is not available in my situation.
Thank in advance for all thoughts.

Why CFD? The CRM integration was made for this.

 

[RafalR]

Those 2 are just examples that I need to push some strings to agents. Unfortunately CRM won't solve my all problems here.

 

[Evolute IT]

Those 2 are just examples that I need to push some strings to agents. Unfortunately CRM won't solve my all problems here.

Well, unless you use an external app, you can't send data from CFD to the agent. You would need a database or app somewhere and the CFD would send that data to that software/database.