Additional presence statuses?

[PaddyBoyFloyd]

Is the 3CX still limited to just 2 available statuses? I could really use an available - ring all devices, available - no push notifications and available - ring all devices but no calls from ring groups.

 

[VasilisV_3CX]

Hi @PaddyBoyFloyd,

There are only two available statuses, but could you elaborate on what your current setup looks like and what you'd like to achieve? I may be able to suggest something once I know more.

 

[PaddyBoyFloyd]

We have two groups of users with different use cases.

Group A: Staff that need to accept calls to their extension all the time and some of the time cover calls to a ring group. We'd like for them to have the ability to toggle their status to determine if they are getting calls from the ring group. This set of staff only uses the 3CX app on the mobile.

Group B: Staff that has both a desk phone and the 3CX app. These staff members need to some of the time have calls ring both their desk phone and the 3cx app (Normal work day or when they are out with no one covering their desk) and some of the time have calls ring just the desk phone (When they're out and someone is covering their desk).

I could configure the forwarding rules for the Available 2 status to be different for Group A vs Group B, but the status name would not be descriptive like I'd like. In the ideal world, group A would toggle between available and an available status named not on-call or something. Group B would toggle between available and mobile phone muted or something similar.

Thanks for the help!

 

[VasilisV_3CX]

Hi @PaddyBoyFloyd,

Group A: Staff that need to accept calls to their extension all the time and some of the time cover calls to a ring group. We'd like for them to have the ability to toggle their status to determine if they are getting calls from the ring group. This set of staff only uses the 3CX app on the mobile.

What you can do is add the Group A extensions to the Ring Group and have their Available status disable Ring Group Calls, and have their Custom 1 (Available 2 as you put it) accept Ring Group calls.

Group B: Staff that has both a desk phone and the 3CX app. These staff members need to some of the time have calls ring both their desk phone and the 3cx app (Normal work day or when they are out with no one covering their desk) and some of the time have calls ring just the desk phone (When they're out and someone is covering their desk).

The only way I think this could work without using the Silent feature on the Android App (if that is the App you're mentioning) is to disable Push notifications for one of the statuses.

 

[PaddyBoyFloyd]

Yeah - that was what I was afraid of. I can do everything I want to do using the Available 2 status by configuring the forwarding rules per extension, but I'm stuck with a shared presence status label that means different things for different users and would need to train everyone to make sure they didn't put themselves in the wrong status.

 

[VasilisV_3CX]

Yes, I understand that this would require retraining. I'm afraid I can't think of anything else to do with this one, but I'll leave it open in case another person has implemented something in a way I've not thought of yet.