Solved Admin access Recovery in the 3CX WebClient console

[rlaraujo]

Hello. I have an account on the portal in which I login through the Gmail/Google account.

I received ownership of a 3CX StartUP Free 10 Users subscription via transfer, but when I try to login to 3CX WebClient with the Gmail/Google login method, the login fails.
No error, just go back to the home screen.

I don't have the extension/login of the previous account administrator.
Customers are logging in and talking normally

I tried support through the portal's chat and was instructed to search for the community (!?)

I need to recover ADM access in WebClient to manage extensions and rules.

Could you please advise us on how to proceed?

 

[JohnS_3CX]

Hi,

The person who initially created the account owns the first extension, with the "Owner" rights.
However even though you transferred the ownership via the portal, it doesn't mean that you get access to their extension.
That only covers the ownership of the product license.

You need to change the email address saved on that initial Owner extension. This can be done a couple of ways:

1. If you had delegated another extension to also be an owner, they can do it for you by editing that extension and replacing the email.

2. If not, you will need access to the Welcome Email of the first extension. Ask them to send it to you. If you have that email you can login using the extension number and password (without Google login) and then change it from there to your email.



If you don't have access to any of the above methods, you will need help from 3CX Support to change the email address, and then get a welcome email delivered to you.

 

[rlaraujo]

JohnS_3CX thanks for your attention and support. I managed to recover the credentials in the Welcome e-mail through the backup of the ex-admin account

 

[JohnS_3CX]

Glad to hear, we can mark this one as solved then