Admin console user colors

[Keith.Moore]

In the hosted v20 Admin Console under the Users tab, I have looked everywhere to try and determine what the color boxes in front of the usernames signify. Even though some are red and some are green, they do not correlate with the availability status of the user. Some are grey or no color. I cannot find a key or legend in the interface or in the documentation. It appears that the indicator in front of the IP Phone status shows online/offline, but I have not made any sense of the user colors. Is this documented anywhere?

 

[SnakeRiverWebDevelopment]

The Green indicates the extension is registered, Gray is not registered

 

[Keith.Moore]

The Green indicates the extension is registered, Gray is not registered

OK, thanks. I also have quite a few that are red and one that is orange. What do those colors mean?

 

[SnakeRiverWebDevelopment]

Red, DND
Orange, Away

 

[SnakeRiverWebDevelopment]

Also Green indicates the extension is Available

 

[Keith.Moore]

Red, DND
Orange, Away

That is correct for user status but does not correlate with the Admin Console User Tab. I have users that are available and show green in the Team panel but are red in the users tab. I also have one user that is green/available in the Teams panel, but orange in the Admin Users tab.

 

[SteveITS]

I feel like this thread would be a good time to mention the thread from a while back about color blind users...a title=registered would be a helpful tooltip.

Keith, try Inspecting the dot in your browser. I don't have a v20 yet (going to let it percolate a while after initial release), but on v18 the dots I see are:

green: <i ng-if="item.IsRegistered" class="fa fa-circle ng-scope" style="color:green"></i>
red: <i ng-if="!item.IsRegistered" class="fa fa-circle ng-scope" style="color:red"></i> [! = not]

 

[Keith.Moore]

I feel like this thread would be a good time to mention the thread from a while back about color blind users...a title=registered would be a helpful tooltip.

Keith, try Inspecting the dot in your browser. I don't have a v20 yet (going to let it percolate a while after initial release), but on v18 the dots I see are:

green: <i ng-if="item.IsRegistered" class="fa fa-circle ng-scope" style="color:green"></i>
red: <i ng-if="!item.IsRegistered" class="fa fa-circle ng-scope" style="color:red"></i> [! = not]

Doing a web inspection is a great idea, but not a very user-friendly alternative. It also was not particularly enlightening since the html coding is using the status CSS but for apparently a different purpose since they are not in sync with the user's actual status. For example, red is "<i _ngcontent-ng-c3053991087="" class="big bottom status-indicator away"></i>" and green is "<i _ngcontent-ng-c3053991087="" class="big bottom status-indicator available"></i>"

 

[Keith.Moore]

The colors on the IP Phones column on the Users tab shows green as connected phones and red if disconnected/unregistered.
I still do not have a complete sense of the color status for the User column. We have gray, red, green, bright green and possibly other colors. They do not correspond to the user availability and are undocumented to the best of my knowledge.

 

[Vali_3CX]

@Keith.Moore
For extensions (users) these are the colors assigned to their corresponding status:

- Gray: Unregistered
- Green: Available
- Orange: Away
- Dark red: Do not disturb
- Bright green: Lunch
- Light red: Business trip
- Yellow: in a call

Apart from Unregistered, you may assign a custom status message for all others. In addition, Lunch and Business Trip can be renamed (custom status)

Yellow (in a call) takes precedence over all others; for instance, if you set your status to Do Not Disturb other users will see your status Red and won't be able to call you. But, if YOU call somebody, your status will be Yellow.

Hope it helps.

 

[Keith.Moore]

@Keith.Moore
For extensions (users) these are the colors assigned to their corresponding status:

- Gray: Unregistered
- Green: Available
- Orange: Away
- Dark red: Do not disturb
- Bright green: Lunch
- Light red: Business trip
- Yellow: in a call

Apart from Unregistered, you may assign a custom status message for all others. In addition, Lunch and Business Trip can be renamed (custom status)

Yellow (in a call) takes precedence over all others; for instance, if you set your status to Do Not Disturb other users will see your status Red and won't be able to call you. But, if YOU call somebody, your status will be Yellow.

Hope it helps.

Thanks for the explanation. It seemed to me that the color status in the Admin/User tab did not match the status in the Team tab, but it might be that they update at a different rate and were just out of sync when I was looking at them.
I don't think that the Yellow status applies to the Admin/User tab. I checked at a time when I knew several individuals we in calls and the calls showed up as Yellow in the Panel and on the Teams tab, but not in Admin\Users tab.