Solved admin portal - locked up issue

[Azanio]

HI just installed and provisioned 3CX yesterday and it works like a charm!.. but today I tried to login to admin portal to manage users password and then logout... now I can't login back using admin account ...I did not change admin password ..which was generated automatically during provisioning.. the message now is
"Login access denied. Too many incorrect login attempts. Try later or contact the Administrator."

Can you help ? or can I email to 3CX to reset this locked out issue ?

Cheers,
AZ

 

[Azanio]

now the message is "An IP has been blacklisted" in the web login screen ....duhhh

 

[AWS2P]

try to connect from a new wan IP , for example if you have a smartphone share internet access to a pc and then try to connect to console.
After you are successfully connected, remove previous blacklisted IP in console, if you find the IP you were trying from

 

[AWS2P]

When trying to log, take care to be on admin login panel and not on webclient login

 

[Azanio]

this is my admin login ... the error message...
admin login URL is https://myidentity.3cx.com.my/#/login

I believe the the admin login URL... the web client URL login just add /webclient

 

[Azanio]

https://myidentity.3cx.com.my/webclient/#/login

returned error "An IP has been blacklisted"

 

[VasilisV_3CX]

Hi @Azanio,

If you've blacklisted your IP, try and log in from a different IP address. You can try using a mobile phone using LTE etc. If you do not know your password, from that phone use the username: admin and password: <something incorrect> and enter the password incorrectly twice. You will see a "Forgot Password" link appear. Click that then follow the instructions to reset the password.

 

[Azanio]

try to connect from a new wan IP , for example if you have a smartphone share internet access to a pc and then try to connect to console.
After you are successfully connected, remove previous blacklisted IP in console, if you find the IP you were trying from

thanks ..it finally works.. rebooting my router and get the new IP leased.

 

[VasilisV_3CX]

Great to hear @Azanio, feel free to start a new thread if you require any further assistance.