Solved Admin section vanished from the admin user!

[gbrown100]

I had some staff report some issues with calls going to voicemail for a particular call queue. I have logged in today and found that the admin extension is no longer able to see the admin section in the client, I am not sure when we last logged in to look. The admin password is very secure and is stored in a password database securely. This is running V20 update 4 (I think), it was missing the latest released update as we were waiting to schedule the upgrade.

This is self hosted on AWS, has anyone seen this issue before? I can schedule a reboot for tonight but wonder if there is something obvious I am missing. Is there a procedure to deal with a lost admin user assuming we can't get this back (there was only one admin set up)? Is there a service I can check for on the server?

Thanks

Graham

 

[NicholasP_3CX]

If you added console restrictions you will not be able to see the Admin button if you connected from an unallowed IP Address.

You will need to connect from an IP that you have allowed.

 

[gbrown100]

Nicholas, I am embarrassed to say you are correct (although I just worked it out before reading this). My VPN connection had stopped routing traffic and rather than think logically I went into panic mode. I hadn't realised the restriction simply hid the button although I am pretty sure you mentioned this in your training the other week...

 

[NicholasP_3CX]

Nicholas, I am embarrassed to say you are correct (although I just worked it out before reading this). My VPN connection had stopped routing traffic and rather than think logically I went into panic mode. I hadn't realised the restriction simply hid the button although I am pretty sure you mentioned this in your training the other week...

I did!

Good to know it was a simple fix though.