Advanced Call Reports

[siscom]

Good Morning Colleagues
May i know what is the advanced call reports that is found in 3CX PRO Edition and not found in standard Edition ?

Thanks in advance.

Best Regards

 

[eddv123]

Standard:

Extension statistic report
Call cost by Extension group
Call cost by call type
Ring group statistics

Advanced:

User activity Graph
Call distribution Graph
Average queue waiting time Graph
queue answered calls Graph
queue unanswered calls Graph
queue answered/un-answered queue Graph
queue performance overview
detailed queue statistics
team queue general statistics
team queue lost calls
abandoned queue calls
queue answered calls by wait time
statistics SLA
Breaches SLA
queue callbacks
queue failed callbacks
agents in queue statistics
agent login history
trunk/DID

 

[siscom]

Thx so much for your support

 

[YiannisH_3CX]

Hello @siscom

I would recommend downloading and installing the free version of the PBX so you can try the features as well. https://www.3cx.com/phone-system/download-phone-system/
I would also recommend going through our academy section that contains a lot of information regarding the system and its operations.
https://www.3cx.com/3cxacademy/