Advanced Certification

[zeeqon]

Hello,

I have now failed my Advanced Certification exam the second time.

I have read the documentation over and over.
I have took a few hours to do the test (both times) just to ensure that I have read and understood every question and aswered to the best of my knowledge.
While some questions are very simple and straightforward if you read the documentation, I feel like some of them are meant to test the grammar and english skill rather than the actual knowledge.

What frustrates me is that there's no way for me to know what I did wrong, where do I have to improve. I've invested a lot of time into this and I feel stuck now as I don't know what I need to try to understand better.

Any advice would help, please.

 

[AWS2P]

What frustrates me is that there's no way for me to know what I did wrong, where do I have to improve. I've invested a lot of time into this and I feel stuck now as I don't know what I need to try to understand better.

Agreed, blind test is not so good when you fail, this should almost give some general info on items you failed, or give some positive returns, like you perfectly answer this...

 

[JohnS_3CX]

Hi @zeeqon

If you got enough questions wrong to fail, it means there are gaps in knowledge that need to be reviewed. You are allowed to review the material while taking the test. You can look up things if you are not sure straight from the lecture notes.



Don't let frustration get the best of you, since you already passed basic and intermediate you are already on a good path. Advanced is more difficult, and requires to pay more attention to details and use knowledge from your previous certifications too.

Re-read Queues and Polling Strategies in General and Outbound Rules

I'm sure you can do it even if english is not your native language!

 

[Vivaciti Ltd]

Could look to do one of the webinars with Nick, does them quite regularly, and at least if there is something your not quire sure on you can ask.

 

[Alphabetic]

Contact your 3CX region manager, ask him to review your test results and to give you a heads up on what areas you should concentrate on.

 

[JohnS_3CX]

It's not so much related to VoIP experience, all the answers come from the course content. You can literally search the course content for the answer. Simply do not assume more than what is included in the course, otherwise you open the door to a million different re-interpretations. Keep it simple.

Here is a freebie question: "An extension set as Manager of a Queue gains the ability to see the queue, even if they are not an agent of this queue"

And sure enough, if I search the course notes, I will see that the question was formed directly from the content of the course.


Not all will be entirely simple, they rely on the fact that you completed the previous courses and they will test your knowledge. The goal is literally for you to test your own knowledge, and to fill in your own gaps. Frustration is a good sign, it means you are realizing that there are gaps and that more work is simply needed. Keep at it!

Hope this puts some of your concerns at rest.

 

[zeeqon]

Hi @zeeqon

If you got enough questions wrong to fail, it means there are gaps in knowledge that need to be reviewed. You are allowed to review the material while taking the test. You can look up things if you are not sure straight from the lecture notes.
View attachment 15437


Don't let frustration get the best of you, since you already passed basic and intermediate you are already on a good path. Advanced is more difficult, and requires to pay more attention to details and use knowledge from your previous certifications too.

Re-read Queues and Polling Strategies in General and Outbound Rules

I'm sure you can do it even if english is not your native language!

I totally agree with you. Thanks for your feedback. However, I don't think the problem is because english is my second language, I've been speaking english for many years now and I think my english level is not the issue in this. As you said "you need to pay more attention to details", them details sometimes feel like are getting in the way, testing the "attention to the detail" rather than the actual knowledge. But thanks for getting back to me, it's pretty clear that I need to study more.

 

[zeeqon]

Unfortunately, there seem to be some language issues in the tests. That's my opinion, and I'm overly pedantic about language much of the time. I've been in VoIP for nearly 20 years, which doesn't mean I know everything, but enough to pass tests like this. I still only got 26 right (passing). I think a couple were worded in ways that I could have read it wrong.

Yesterday I was talking to a neighbor's kids about this: If I ask you to pick a number between 5 and 20, does that mean you can pick 6-19, or 5-20? This is how I perceive some of the 3CX questions.

It's exactly like this, thanks for your feedback.

 

[zeeqon]

Contact your 3CX region manager, ask him to review your test results and to give you a heads up on what areas you should concentrate on.

Thanks for feedback, do you have any ideea how I can do that ? Seems like a very good ideea.

 

[zeeqon]

It's not so much related to VoIP experience, all the answers come from the course content. You can literally search the course content for the answer. Simply do not assume more than what is included in the course, otherwise you open the door to a million different re-interpretations. Keep it simple.

Here is a freebie question: "An extension set as Manager of a Queue gains the ability to see the queue, even if they are not an agent of this queue"

And sure enough, if I search the course notes, I will see that the question was formed directly from the content of the course.
View attachment 15450

Not all will be entirely simple, they rely on the fact that you completed the previous courses and they will test your knowledge. The goal is literally for you to test your own knowledge, and to fill in your own gaps. Frustration is a good sign, it means you are realizing that there are gaps and that more work is simply needed. Keep at it!

Hope this puts some of your concerns at rest.

Thanks for getting back to me and for your feedback, it's quite good.

The example above is quite usefull for me, I do most of the times assume more than it's on the course. Most of the times I can't relate the question to the course.

One little note. Before I was able to find the Webinars that already took place, and watching them I would learn quite alot. However I can't seem to be able to do that now. I'm not able to find the previous Webinars for some reason.

I agree with the ideea of the test being to test your knowledge. But it seems to me that sometimes the questions are worded in such a way to make them "tricky", testing rather the ability of understanding the question rather than the knowledge itself.

 

[Alphabetic]

Thanks for feedback, do you have any ideea how I can do that ? Seems like a very good ideea.

Log in to your partner portal and see who your area manager is.

 

[JohnS_3CX]

Thanks for getting back to me and for your feedback, it's quite good.

The example above is quite usefull for me, I do most of the times assume more than it's on the course. Most of the times I can't relate the question to the course.

One little note. Before I was able to find the Webinars that already took place, and watching them I would learn quite alot. However I can't seem to be able to do that now. I'm not able to find the previous Webinars for some reason.

I agree with the ideea of the test being to test your knowledge. But it seems to me that sometimes the questions are worded in such a way to make them "tricky", testing rather the ability of understanding the question rather than the knowledge itself.

Hello,

We have them uploaded to youtube with a direct link under each course section if you click where I circled.




Your course content text is here:


and also here



As for the "tricky" nature of some questions, I would consider that a good thing. Often when I troubleshoot in real life conditions, the information given to me is unclear, mixed up, or inaccurate. This thinking in "tricky" ways becomes handy at precisely the time when it matters the most.