Advice

[ben rooke]

i have two queues set up. should agents be able to log into both queues by using the *62 dial code followed by the ext of the queues? I have tried it but it only seems to allow me to dial *62.. when i add the ext of the group it fails

 

[Evolute IT]

i have two queues set up. should agents be able to log into both queues by using the *62 dial code followed by the ext of the queues? I have tried it but it only seems to allow me to dial *62.. when i add the ext of the group it fails

The *62 is the global login. This logs in or out of all queues.

To login or logout from a specific queue, use the webclient under the Queues tab. You'll see in the sidebar a blue Q.

Also, take a look at : https://www.3cx.com/docs/pbx-queue-status/

 

[ben rooke]

that might explain it then.. ha ha..