After buying expired maintenance, our perpetual License became yearly

[[email protected]]

Hello.
Thanks in advance for any help. our last version of 3CX was v 14. we decided not to renew maintenance because we weren't using it much. Recently we received an email offering to upgrade to version 16 if we buy maintenance by June first. After installing version 16 now in portal it shows our License expiring on April 2021. Im not sure what to do at this point.
Please help
Simon

 

[Allen_Miller]

Well what do you want/need to do? Sounds like you've got two years support ahead of you.

 

[StefanW]

the offer mail consists of 2 options if I recall correctly

renew maintenance and upgrade to v16
or
just upgrade to v16 for free and switch to annual for free.

can it be you upgraded first to v16 and then renewed the key?
Maybe our customer service team can assist you: https://www.3cx.com/contact-form/