All,
I had a client purchase some new phones for their 3CX system. In an effort to get the phone templates to recognize the new phones several rounds of system updates and phone templates were applied. In doing so, we broke the Fax Server. When you dial the fax server DID, for a split second you hear the fax tone then it disconnects. The call logs show it was received by the Fax Server and Sent to 888 but as 'unanswered'. I've rebooted the server. Restarting the services. 888 shows registered under System Extensions. They're still only on release 16.0.4.504.
I can't find any errors in the logs that I've seen.
Any ideas?
Much appreciated!
-Lance
I had a client purchase some new phones for their 3CX system. In an effort to get the phone templates to recognize the new phones several rounds of system updates and phone templates were applied. In doing so, we broke the Fax Server. When you dial the fax server DID, for a split second you hear the fax tone then it disconnects. The call logs show it was received by the Fax Server and Sent to 888 but as 'unanswered'. I've rebooted the server. Restarting the services. 888 shows registered under System Extensions. They're still only on release 16.0.4.504.
I can't find any errors in the logs that I've seen.
Any ideas?
Much appreciated!
-Lance
