Solved after upgrade to v18 lost several options

[John Paul]

all working great but some features are gone on our installation but still available on client's installations after upgraded.
Lost access to RingGroups, Call Queues, Codecs and several other options that show on the other v18 installations.
What may be causing this and ... is there already a solution for this?
I'm using the same administrator account and the phone system is working fine besides the ring groups.
Thanks for any hint!
JP

 

[Evolute IT]

all working great but some features are gone on our installation but still available on client's installations after upgraded.
Lost access to RingGroups, Call Queues, Codecs and several other options that show on the other v18 installations.
What may be causing this and ... is there already a solution for this?
I'm using the same administrator account and the phone system is working fine besides the ring groups.
Thanks for any hint!
JP

Ring groups are usually free so make sure to do a Refresh License Key Information in Settings > License.

 

[John Paul]

That was done and no luck. It affected the ring groups... can't manage it because doesn't show up the option too.
The menu only shows:
Dashboard, Users,Phones, SIP Trunks, Inbound Rules, Outbound Rules, Messaging, Backup and Restore, Reporting, Security, Advanced and Settings (missing Codecs under Apps, missing Google, Instance Manager and Office 365 under Integrations and missing Parameters, Timezone & Office Hours Settings and Updates under Advanced... really puzzling!

 

[Evolute IT]

That was done and no luck. It affected the ring groups... can't manage it because doesn't show up the option too.
The menu only shows:
Dashboard, Users,Phones, SIP Trunks, Inbound Rules, Outbound Rules, Messaging, Backup and Restore, Reporting, Security, Advanced and Settings (missing Codecs under Apps, missing Google, Instance Manager and Office 365 under Integrations and missing Parameters, Timezone & Office Hours Settings and Updates under Advanced... really puzzling!

You're not using the main administrator then, and the Management Console rights have changed a bit, so your own user might not have full access.

 

[John Paul]

Switching to a completely clean browser fixed the issue... really weird.
Thanks to all for the quick replies