Agent Login History Inquiry

[mkamal]

Dears,

Good Day,

I would like to ask why on Agent Login History showing agent logged out but the agent still login to the system

Can anyone explain what is logged in, logged out, Total logged in per day and Total talk time means in this Agent login History report

regards
Mahmoud

 

[Alphabetic]

Depends what Q you're running the report on and where youre looking at if theyre logged in. If youre looking at the ext level > status then yes, thats a global log in/out.

 

[mkamal]

Depends what Q you're running the report on and where youre looking at if theyre logged in. If youre looking at the ext level > status then yes, thats a global log in/out.

Dear,

Thanks for the response

But I still dont get understand why the system is tagging the agent login to logout for each queue.

Take note agent is loggin in the system for 8hrs and still logged out is there in the report

regards

 

[Alphabetic]

I would check to see if the agent's status changes to anything other then available or if auto switching is enabled.

 

[OlegR_3CX]

Also, you will need to clarify what you mean by "Agent is logging in the system for 8hrs and still logged out is there in the report"?
Agent can be manually logged out from the specific Queue by the user itself too.