Agents in Queue report appears incorrect

[D Bedford]

Hi all,

I've just run a report for one of our quieter call queues and it's showing an agent has answered queue calls, but apparently hasn't been logged in to the queue. I'm unsure how this can have happened.
In addition, the agent in the second row has a total ring time, but they were also not logged in to the queue.

Am I misreading this, or is there an error in the reporting somewhere?

Sanitised screenshot below:


Thanks in advance.

 

[D Bedford]

Sorry I forgot the usual support information:

• 3CX Version Professional Annual 18.0 (Build 461)
• Server OS, Windows Server 2019
• Phone Client: Legacy Windows Client, iOS/Android Apps
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: NO