queue agent

  1. zahir sirag

    Queue with no agent loggedin

    Would it be possible to implement, as is available in many other PBX systems such as Yeastar, FreePBX, Avaya, etc., the ability to keep calls waiting in a queue even when no agents are logged into that queue? This situation often occurs with customers handling a high volume of calls per minute...
    • zahir sirag
    • Thread
    • dashboard no available agent to take call queue queue agent
    • Replies: 0
    • Forum: Web Client
  2. Arthur.b

    How to play hold music continuously between different queues?

    I have an issue I’d like your opinion on: How can I create 'clean' transitions between queues without the hold music cutting out? Here is the specific scenario:An incoming call hits the 'Accounting' queue (3 agents). After 30 seconds without an answer, it rolls over to the 'Administrative'...
  3. pmterp

    Q Log Out Log In Warning Removed

    Previously, when a user touched the log in / out icon in the mobile app, they would get a warning/confirmation popup asking if they were sure they wanted to log out (I don't remember the exact wording). Recently, we've had a lot of users accidentally logging out (I'm assuming they're touching...
    • pmterp
    • Thread
    • queue agent
    • Replies: 16
    • Forum: Android

  4. User/Agent dropping the call while still in IVR/ Receptionist

    Hello, I have a problem with an agent dropping the call while it's still in the IVR, my problem is I cannot find a way to track which user dropped the call because all its saying is that the queue itselt dropped the call. has anyone else encountered or can offer a solution? I simulated the...
  5. Svanur

    Caller keeps trying in queue

    We are encountering an issue where, after a call is answered in the queue, his phone keeps ringing, even though the call has already been answered by another extention on the queue. It's already been tried to delete the user and set everything up again from scratch – he is using the 3CX app on...
    • Svanur
    • Thread
    • 3cx 3cx mobile app queue queue agent v18
    • Replies: 2
    • Forum: Other

  6. 3CX V20 Issues

    all new users showing grayed out in admin panel and queue status even though they are available , can't receive external call from queue and internal calls going to voicemail.

  7. Agents receive notification while in an active call of new inbound queue calls

    Hello, I am wondering if someone can point me to the section of the queue settings on V18 where you can set to ring queue members that have active calls so that at least it blinks that an inbound call is needing assistance. Idea here is that they can place current call on hold and answer new...
  8. Gasha

    V20 App - Specificand Individual Queue Log-In/Out

    Hi! It should be an option to be able to select from which queue you would want to sign in and out of specifically, since the V20 App is primarily supposed to be used as a "Softphone" I think something like this would make a great addition to it! We have already had multiple inquiries about...
    • Gasha
    • Thread
    • agentlogout control queue queue agent
    • Replies: 0
    • Forum: Web Client

  9. Auto Logout of Queues based on time of day

    We have several customers asking for an auto logout for queues. Example being at the end of the day all agents currently logged in are logged out so that way if one of those agents are out the following day they are not still logged in the next morning.

  10. Looking for a log of who logged an agent out of an individual queue

    Is there any kind of 3cx log that shows who logged an agent out of an individual queue, or if they they logged themselves out of an individual queue? Ideally, we'd like to prevent agents from logging themselves out of an individual queue, but a log of this could be a good start. We are running...

  11. Get name of available extensions from queue

    Hello. I have a doubt if it is possible to do it in CFD. I would like to know if it is possible to obtain the name of the extension that is available in the queue before passing the call.

  12. Call queues, recording and turning off the opt in/out feature

    Is it possible to use call queues and have recording on by default without the opt in or opt out? We live in a signle party state, meaning we don't need their consent to record. Our greeting states that all calls are recorded. Is it possible to disable the opt in/out feature?
  13. JulienM

    Disconnection of agents following update

    Hello, I just noticed that on several 3CX servers (hosted by 3CX), following the last update (18U7), some agents who were connected to their queues found themselves disconnected from all queues after the update. This is strange because not all agents are affected, only some. Am I the only one ?

  14. Troubleshooting/Debugging agents randomly being logged out of queues?

    Are there any logs I can access, either on the client side or server side, that logs when agents log in and out? We have a customer who has a bunch of call center agents and occasionally a random agent will be logged out and not receiving calls. We are trying to figure out if this is user...

  15. View queue status for non-managers?

    In the Windows app > Panel, is there a way to configure the settings so that all users can see the other users that are logged in or logged out of the queues but not have full manager permissions to listen and barge in on calls and perform other manager functions? Just see presence of the users...

  16. Find available agents and forward calls

    Hello everyone, sorry for my bad english. I use google translation. I'm new to Call Flow Designer. I need to find which of the agents in the group in the "call queue agents" is online and the agent whose queue status is active and redirect. How can I do it? Any help or guideline is much...

  17. Filtering Show Agent Login Queue Only

    hi team, is there a way to filter the Queue members view, only to see logged in Queue members? thanks Solusipbx
  18. SiragJ

    Reporting question/request

    Hi, Why is it that 'Agents in queue' reports don't keep a history of who was in a queue. I noticed that when you generate a report from say last week and you removed someone today that was in said queue then, it won't show that person in the report. This led to some confusion with a customer...

  19. Solved 3 ext can't login to call queues v 18 / v18 sp 1

    Hello All, Running 3cx v18 sp 1 on debian 10 hosted in AWS. We have 3 extensions that can not login to the call queues. One being mine own ext. I have tried the following 1. Updating to SP 1 last night, still fails. 2. Logged off any applications I was logged on with my extension number ...

  20. Queue manager in v18 does not show log-off timestamp

    Hello, We have recently upgraded to v18 We noticed that in the queue dashboards, only the time changes when logging into the queue. When a member logs out, the time does not change and the time of logout is not visible. Is this a desired behavior ? It would be good if the timestamp also shows...
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