We have 2 queues, agent are members of both queues, no one is logged in, no one is on a call yet the Windows Client wall board shows 3 agents busy for each queue, selecting both queues shows 6 agents busy.
I have restarted the Queue Manager but it still shows 6 agents as busy?
Web client shows the same.
I have restarted the Queue Manager but it still shows 6 agents as busy?
Web client shows the same.
