AI agent as a live translator

[Marco pbx]

Hi. I have created an AI agent to help with live translation inside a call. I have attached the sample prompt. You can download and use in your instance.

Basically, the setup is
Human agent speaks only english but the caller can not speak English.
The human agent starts a conference and calls the AI agent.
AI agent says : Which language does the caller speak?
Human agent says: "Turkish"
AI agent says :"Ok, I'll translate. Go ahead."
Then the human agent joins the call
When a human agent speaks English, AI agent translates the speech and speaks in Turkish ( everybody hears )
Then the caller speaks Turkish, and the AI agent translates the speech and speaks in English ( everybody hears )
This ping - pong continues until the end of the call.

Any feedback or additional improvement is appreciated.

 

[ArneDery]

Did you use the receptionist for this or the personal assistant?

 

[Marco pbx]

I used Receptionist. It translates any language that we receive claims/requests in the world.

 

[KyriacosS_3CX]

Thank you for taking the time to share, what an interesting use of the AI Agent!

 

[ArneDery]

up and running

 

[accentlogic]

@Marco pbx Thanks for sharing! This is an excellent use case that many of our clients will be able to use.