AI Agents Become Active Call Handlers with Agentic Tools

[Kevin Attard Compagno]

Use prompts, live PBX context and role-based actions to guide every conversation.​

3CX AI Agents can do more than answer questions. With agentic tools, they can use live PBX information and take supported actions during a conversation. This means an AI Agent can understand what a caller needs, find the right destination, search a Knowledge...

Continue reading the Original Blog Post.