AI Receptionist drops call at 02:30

[rlg]

Hello,

Running AI Receptionist on v20u9.

Conversation with some callers last longer than others, especially when the AI Receptionist collects some specific informations.

Everytime, when the conversation reaches 2 minutes, the AI Receptionist says that it has some difficulties to understand the caller's request. Even if the conversation runs flawlessly at this time.
And, if the conversation reaches 02:30, it is instantly dropped, even if the AI Receptionist, or the caller, was currently speaking.

I almost use the default prompt, with some additions for required informations.
I tried to drop the Not Collaborative chapter from the prompt, but it did not help.

Is it a known issue ?
What's the workaround ?

Thank you very much !

 

[rlg]

Note that, even if it did not make sense at a first sight, as we never know, increasing the Maximum Call Duration of the AI Receptionist from the default 7 minutes to 60 minutes did not help at all.