Solved ALL CALL FWD TO EXTERANL NUMBER

[BABALUCHA]

Hello Everyone
First of al thank you for stopping by and putting your time into this. Quick question , i have a customer (3cx hosted intance) which don't want to use the web client but wants to forward all calls after hours to their cell phone from a physical phone(yealink T48U) , just wanted to mention that they do have 4 different numbers for 4 different companies and also they don't want to use automatic time schedule either. Thanks in advance

 

[leejor]

Do they expect to be able to do something, on the set, to make this happen?

https://www.3cx.com/blog/unified-communications/customize-forwarding-rules/

 

[ChrisC_3CX]

just wanted to mention that they do have 4 different numbers for 4 different companies and also they don't want to use automatic time schedule either. Thanks in advance

If 4 different numbers you mean they might need to change the number the call goes to then you won't be able to change the number from the IP Phones. As per the guide @leejor linked, you can only change the Profile Status from the IP Phone.

What you could do is have every Profile Status forward the call to a different number so the user can switch to a specific Profile status depending on what number he wants the calls forwarded to.

example:

1. Away Profile: send to number 1
2. DND Profile: send to number 2
3. Custom 2(DND): send to number 3
4. Custom 1(Available): send to number 4

The Custom 1 is the same as the available profile status meaning it will ring first so you would have to se it's ring time to something like 1 second so that the call gets forwarded almost immediately.

 

[BABALUCHA]

Do they expect to be able to do something, on the set, to make this happen?

https://www.3cx.com/blog/unified-communications/customize-forwarding-rules/

Hello leejor
thanks for your help,yes for some xxxx reason these guys want to forward calls the old school way ,just like they are doing it on old Analouge system right now,the excuse they have for me is that they said they can;t teach thier employess new stuff (i was telling them to use the smartphone apps and plsu web client.

 

[BABALUCHA]

If 4 different numbers you mean they might need to change the number the call goes to then you won't be able to change the number from the IP Phones. As per the guide @leejor linked, you can only change the Profile Status from the IP Phone.

What you could do is have every Profile Status forward the call to a different number so the user can switch to a specific Profile status depending on what number he wants the calls forwarded to.

example:

1. Away Profile: send to number 1
2. DND Profile: send to number 2
3. Custom 2(DND): send to number 3
4. Custom 1(Available): send to number 4

The Custom 1 is the same as the available profile status meaning it will ring first so you would have to se it's ring time to something like 1 second so that the call gets forwarded almost immediately.

Hi Chris
thanks for your input , i basically spent two days to make this client happy but still they want the lines (DIDs) to be forward the old school way ,like pick up line 1 and pres like *72 and than destination number and wants to do this for all 4 lines (main numbers for two different business under the same roof).
is there any way i can have them forward the calls manully for alll 4 different DIDs.

 

[ChrisC_3CX]

pres like *72 and than destination number and wants to do this for all 4 lines

This cannot be done but I think dialing *3# (#:0-4) rather than *72123456789 would be much easier.

is there any way i can have them forward the calls manully for alll 4 different DIDs.

In any way, the only way to let the user manually adjust the number would be to give them access to the 3CX Client or Management Console. It cannot be done via the IP Phone.

 

[BABALUCHA]

This cannot be done but I think dialing *3# (#:0-4) rather than *72123456789 would be much easier.


In any way, the only way to let the user manually adjust the number would be to give them access to the 3CX Client or Management Console. It cannot be done via the IP Phone.

Thanks a lot team

 

[ChrisC_3CX]

You're very welcome!

Don't hesitate to post anew if you need anything else!