Currently, only admin's are able to get the full feature set when it comes to the recordings tab under: Admin > Recordings which includes the ability to filter recordings by caller, callee, date range, ect.
However, when a user or manager role that has been given the rights to recordings for the department / queue, they are only given a very basic search function which doesn't include the extra filtering options that admins receive.
my request is to add similar filtering options that the admin tab has while still respecting end user permissions, as recordings for users already take the users queue and department into account when showing what recordings are available to listen to or download.
However, when a user or manager role that has been given the rights to recordings for the department / queue, they are only given a very basic search function which doesn't include the extra filtering options that admins receive.
my request is to add similar filtering options that the admin tab has while still respecting end user permissions, as recordings for users already take the users queue and department into account when showing what recordings are available to listen to or download.
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