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All Extension's "Not Registered"

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westek-consulting

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I have a new client with a 3CX System and today he call's me to say none of his phones are working in his office. I have done the following preliminary diagnostics:

Internet up and bandwidth @ 5mbps(as usual)
Checked 3CX services and all are running
Rebooted server 2 times - no effect

I am new to 3CX and VOIP(for the most part), any ideas?

Thank You Very Much,

Kyle West
Westek Consulting
 
Was the server getting an IP address from DHCP instead of being a static IP? If so, the IP might have changed and now the phones can't find the server.
 
When that happens for us, it is 99% of the time a STUN server issue.
 
Yes, all of ours phones are outside the LAN, and indeed the stun server went down. We have switched from using the 3cx stun servers, that were unfortunately, not reliable.
 
KerryG said:
Was the server getting an IP address from DHCP instead of being a static IP? If so, the IP might have changed and now the phones can't find the server.
Click to expand...

Static IP from AT&T.
 
mattlandis said:
what does the log say?
did a software firewall get turned on ?

matt
Click to expand...

Here is this mornings log:


08:36:11.929 [CM504001]: Ext.1199: new contact is registered. Contact(s): [sip:[email protected]:15248/1199]

08:35:49.397 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:34:31.570 [CM503008]: Call(26): Call is terminated

08:34:31.523 [CM503015]: Call(26): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Found

08:34:31.523 [CM503003]: Call(26): Call to sip:[email protected] has failed; Cause: 410 Gone; from IP:69.233.127.50:5061

08:34:15.633 [CM503024]: Call(26): Calling RingAll4003:1102Ext.11021105Ext.11051106Ext.11061108Ext.11081109Ext.11091111Ext.1111@[Dev:sip:[email protected]:5061]

08:34:15.617 [MS210002] C:26.2:Offer provided. Connection(transcoding mode): 69.233.127.49:7020(7021)

08:34:15.601 [CM503005]: Call(26): Forwarding: RingAll4003:1102Ext.11021105Ext.11051106Ext.11061108Ext.11081109Ext.11091111Ext.1111@[Dev:sip:[email protected]:5061]

08:34:15.586 [CM503015]: Call(26): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered

08:34:15.586 [CM503016]: Call(26): Target is not registered: RingAll4000:1111Ext.1111

08:34:15.570 [CM503010]: Making route(s) to <sip:[email protected]:5060>

08:34:15.570 [MS210000] C:26.1:Offer received. RTP connection: 4.55.12.130:8760(8761)

08:34:15.570 Remote SDP is set for legC:26.1

08:34:15.570 [CM505003]: Provider:[SOTEL 19513710027] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:69.233.127.49:5060]

08:34:15.492 [CM503001]: Call(26): Incoming call from 19492783229@(Ln.10001@SOTEL 19513710027) to <sip:[email protected]:5060>

08:34:15.336 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:4000

08:34:15.336 Looking for inbound target: called=19513710027; caller=19492783229

08:34:15.258 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 4.79.132.209;branch=z9hG4bK78c4.ebde83d2.0

Via: SIP/2.0/UDP 4.55.12.163:5060;branch=z9hG4bK0dBe596402d72faf383

Max-Forwards: 17

Record-Route: <sip:4.79.132.209;lr=on;ftag=gK0d20f7f7;vsf=AAAAABoIDQ0LBQ8LAQALeXQaGwAbHwMcHwcFMzo1MDYwO2lzdXAtb2xpPTYx>

Contact: <sip:[email protected]:5060>

To: <sip:[email protected]:5060>

From: <sip:[email protected]>;tag=gK0d20f7f7

Call-ID: [email protected]

CSeq: 1903 INVITE

Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed

Allow: INVITE, ACK, CANCEL, BYE, PRACK, UPDATE

Supported: 100rel

P-Asserted-Identity: <sip:[email protected]:5060>

Content-Length: 0




08:34:10.867 [CM503008]: Call(25): Call is terminated

08:34:10.586 [CM503024]: Call(25): Calling @[Dev:sip:[email protected]:5060;transport=TCP]

08:34:10.570 [MS210002] C:25.3:Offer provided. Connection(transcoding mode): 192.168.1.13:7018(7019)

08:34:10.539 [CM503005]: Call(25): Forwarding: @[Dev:sip:[email protected]:5060;transport=TCP]

08:33:46.492 [CM503024]: Call(25): Calling RingAll4003:1102Ext.11021105Ext.11051106Ext.11061108Ext.11081109Ext.11091111Ext.1111@[Dev:sip:[email protected]:5061]

08:33:46.492 [MS210002] C:25.2:Offer provided. Connection(transcoding mode): 69.233.127.49:7016(7017)

08:33:46.461 [CM503005]: Call(25): Forwarding: RingAll4003:1102Ext.11021105Ext.11051106Ext.11061108Ext.11081109Ext.11091111Ext.1111@[Dev:sip:[email protected]:5061]

08:33:46.430 [CM503015]: Call(25): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered

08:33:46.430 [CM503016]: Call(25): Target is not registered: RingAll4000:1111Ext.1111

08:33:46.430 [CM503010]: Making route(s) to <sip:[email protected]:5060>

08:33:46.430 [MS210000] C:25.1:Offer received. RTP connection: 4.55.12.130:20698(20699)

08:33:46.414 Remote SDP is set for legC:25.1

08:33:46.414 [CM505003]: Provider:[SOTEL 19513710027] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:69.233.127.49:5060]

08:33:46.367 [CM503001]: Call(25): Incoming call from 19492783229@(Ln.10001@SOTEL 19513710027) to <sip:[email protected]:5060>

08:33:46.102 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:4000

08:33:46.102 Looking for inbound target: called=19513710027; caller=19492783229

08:33:46.024 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 4.79.132.209;branch=z9hG4bKdf51.508c6dd1.0

Via: SIP/2.0/UDP 4.55.12.163:5060;branch=z9hG4bK04B9f714abf0be6df84

Max-Forwards: 17

Record-Route: <sip:4.79.132.209;lr=on;ftag=gK045611b4;vsf=AAAAABoIDQ0LBQ8LAQALeXQaGwAbHwMcHwcFMzo1MDYwO2lzdXAtb2xpPTYx>

Contact: <sip:[email protected]:5060>

To: <sip:[email protected]:5060>

From: <sip:[email protected]>;tag=gK045611b4

Call-ID: [email protected]

CSeq: 27302 INVITE

Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed

Allow: INVITE, ACK, CANCEL, BYE, PRACK, UPDATE

Supported: 100rel

P-Asserted-Identity: <sip:[email protected]:5060>

Content-Length: 0




08:30:49.183 [CM504008]: Fax Service: registered as sip:[email protected]:5060 with contact sip:[email protected]:5100;user=phone

08:29:26.841 [CM503008]: Call(24): Call is terminated

08:29:26.544 [CM503024]: Call(24): Calling @[Dev:sip:[email protected]:5060;transport=TCP]

08:29:26.451 [MS210002] C:24.3:Offer provided. Connection(transcoding mode): 192.168.1.13:7014(7015)

08:29:26.435 [CM503005]: Call(24): Forwarding: @[Dev:sip:[email protected]:5060;transport=TCP]

08:29:02.420 [CM503024]: Call(24): Calling RingAll4003:1102Ext.11021105Ext.11051106Ext.11061108Ext.11081109Ext.11091111Ext.1111@[Dev:sip:[email protected]:5061]

08:29:02.404 [MS210002] C:24.2:Offer provided. Connection(transcoding mode): 69.233.127.49:7012(7013)

08:29:02.389 [CM503005]: Call(24): Forwarding: RingAll4003:1102Ext.11021105Ext.11051106Ext.11061108Ext.11081109Ext.11091111Ext.1111@[Dev:sip:[email protected]:5061]

08:29:02.342 [CM503015]: Call(24): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Registered

08:29:02.342 [CM503016]: Call(24): Target is not registered: RingAll4000:1111Ext.1111

08:29:02.342 [CM503010]: Making route(s) to <sip:[email protected]:5060>

08:29:02.326 [MS210000] C:24.1:Offer received. RTP connection: 4.55.4.130:8130(8131)

08:29:02.326 Remote SDP is set for legC:24.1

08:29:02.326 [CM505003]: Provider:[SOTEL 19513710027] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:69.233.127.49:5060]

08:29:02.279 [CM503001]: Call(24): Incoming call from 19512317669@(Ln.10001@SOTEL 19513710027) to <sip:[email protected]:5060>

08:29:02.217 [CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:4000

08:29:02.217 Looking for inbound target: called=19513710027; caller=19512317669

08:29:02.139 [CM500002]: Info on incoming INVITE:

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 4.79.132.210;branch=z9hG4bK258b.eb3279a1.0

Via: SIP/2.0/UDP 4.55.4.163:5060;branch=z9hG4bK04B01843ce4414e350b

Max-Forwards: 26

Record-Route: <sip:4.79.132.210;lr=on;ftag=gK041ecda3;vsf=AAAAABoIDAQDAQIGAQAPeXQaGwAbGhofBwUzOjUwNjA7aXN1cC1vbGk9NjI->

Contact: <sip:[email protected]:5060>

To: <sip:[email protected]:5060>

From: <sip:[email protected]>;tag=gK041ecda3

Call-ID: [email protected]

CSeq: 14374 INVITE

Accept: application/sdp, application/isup, application/dtmf, application/dtmf-relay, multipart/mixed

Allow: INVITE, ACK, CANCEL, BYE, PRACK, UPDATE

Supported: 100rel

P-Asserted-Identity: <sip:[email protected]:5060>

Content-Length: 0
 
The thing is, at sometimes 1-3 phones are registered. Last night I was able to call in and get the after hours voice recording, this morning that is no longer working.

They have a Netgear POE switch, I believe it may be having a POE error. I am looking into that issue now.

Could a POE error cause the same problems?

Thanks everyone.

Kyle
 
If the phones are powering off that would be an issue. Use a softphone and see if it loses registration.
 
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