All Log data are gone after a reboot

[Rene Poels]

Due to importing contacts in the database, I have to restart all 3CX services at night to be able to show them in the 3CX Clients. (Still working on a better way)

After restarting all services, all call logs are gone which make my longterm reports useless.
Is it by design that all logs are gone upon a reboot?

 

[YiannisH_3CX]

Hello @Rene Poels

Call logs are never deleted unless purged by the user or deleted from the database. Activity logs and event logs are cleared after a reboot however.
Did you import the contacts from the management console or did you import them directly to the database?

 

[Rene Poels]

They are imported directly to the database

 

[YiannisH_3CX]

Please note that direct access to the database is not supported and should be avoided in all circumstances. Hopefully you have a backup of the system so you can restore your call history.