Allow customer to call internal extension

[mohamed hamed]

Hi,
I want to allow customer when call our hotline to enter Extension number for any employee , not only (0-9) that was configured in Digital receptionist.
example , when i call hotline i can type 123,300,302 etc... to reach that user.
is it supported in 3CX?

 

[leejor]

That all depends on how you have the office hour rules provisioned.

 

[YiannisH_3CX]

If the destination for outside of office hours is set to the Digital receptionist then the callers can still use it. If the destination is set to something else then no.