Solved Amazon Chime not adding +

[greatchoice]

Someone else must be having the same issues as me. It seems that it is intermittent as to when the system decides not to include the + or the prepended information in the outbound calling.

What are we to do? 3CX says this is a certified provider yet I have to constantly battle my own system as other customers calling up every other day saying they cant make calls.

 

[YiannisH_3CX]

Hi @greatchoice

How are you seeing that 3CX is not adding the + sign? Did you run a capture or are you using the 3CX activity log?
If you look through the forum there are other users having issues with Amazon Chime and we are looking into them so any information you can provide would be appreciated.

 

[greatchoice]

OH BOY....lets close this. I had to try from another phone to realize that the line was busy. I did not see any indication it was busy.

However, it did work as intended after!

 

[YiannisH_3CX]

Glad to see you were able to identify the issue. Let us know if you face any more issues