Solved Amazon Chime SIP - not able to make outbound calls.

[wlbu222]

I have a self-hosted setup and following the 3CX guides, I was able to set up installation and get the Amazon Chime SIP working for outbound calling just fine. However, when I attempt to make a call I get a dial tone after I enter the number in any format (with and without a leading +1) but the number I am calling never actually rings its end.

Where would you suggest I start working to debug? I checked the error log in 3CX and the only error I am seeing is an IPV6 error that I am assuming is not related. Any assistance is greatly appreciated.

 

[Kevin@voxtelesys]

Open a ticket with the carrier.
Check your 3CX logs, do you see the call being rejected by the carriers IP?
Do you see the call records in the carriers portal?

 

[wlbu222]

I fixed the issue. I just didn't copy and pasted the SIP endpoint correctly.