An IP has been blacklisted

[CoWITS]

I am testing the Startup Free edition and was trying to provision a phone. The settings were applied, including my name, but when I when to look at the management portal I was logged out. I went to login and got this message, "An IP has been blacklisted."

After reading other forum comments, I logged in using my cell phone. But, I don't see any way to remove the blacklisted IP. This doesn't appear to be included in the admin section of the Startup Free.

Am I missing the setting somewhere?

 

[Alejandro_3CX]

Hi @CoWITS if the IP was blocked for SIP Failed Authentication request, then the same will be blocked for 86400 seconds, so please try it again after 24 hours.

When provisioning a phone, please check that the device is using the supported firmware

 

[CoWITS]

The phone was on an earlier release. I've updated. Any way to shorten the 86400?

 

[Alejandro_3CX]

Any way to shorten the 86400?

No, that is the default blacklist time.