Android App Not Provisioning

[njf_de]

Hello,

we have Set Up a new V20 3CX instant, the Port Check is fine an dem Google FCM Ports are also Open (Tests by deactivated Firewall) Bring the Same Problem.

The Android App (tested wir OnePlus Andoid 11, Google Pixel Android 14, Samsung Android 13) should Not Provisioning, the Error ist at Attachment. With an iOS Device Provisioning ist no Problem. The QR Link ist with FQND an HTTPs.

Can Anyone Help us.

Greetings

 

[xcobean]

hello,

are you able to access the 3CX URL from this device.

 

[njf_de]

Hello,

yes everything in the normal Browser works. Everything is reachable.

 

[ThomB_3CX]

@njf_de Sent you a private message

 

[ThomB_3CX]

Hi,

We have released V20.0.0.36 Beta of the Android client today which should fix this issue:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

You'd have to join the BETA program to get this update. Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'