I'm currently running into an issue on multiple different android phones running the latest version of the 3cx app, where they're occasionally unable to pick up calls on the app.
When an extension is called on the app the call seems appears to come through fine, but when picking the call up the user is unable to hear the caller at all. On the caller end of things they're just left in the queue listening to hold music as 3cx doesn't register the call as being picked up on the system side of things (the rang extension is shown as ringing even after picked up when viewed from another extension).
I've checked through that push notifications are enabled, the app is up to date, signed in and out of the extensions on the mobiles and tested un-installing and re-installing the app. But nothing seems to resolve the issue.
Is there anything I may be missing here or a workaround for this?
When an extension is called on the app the call seems appears to come through fine, but when picking the call up the user is unable to hear the caller at all. On the caller end of things they're just left in the queue listening to hold music as 3cx doesn't register the call as being picked up on the system side of things (the rang extension is shown as ringing even after picked up when viewed from another extension).
I've checked through that push notifications are enabled, the app is up to date, signed in and out of the extensions on the mobiles and tested un-installing and re-installing the app. But nothing seems to resolve the issue.
Is there anything I may be missing here or a workaround for this?
