Park & Retrieve Functionality

[brendon.abernethy@wil-tec]

Hello,
I am new to 3cx, we currently run a Mitel that I intend on replacing with 3CX and Fanvil X210-V2.
I am wondering if the following would possible....

Parking Call...
1. Press 'Park Call'
2. Call is parked to next available space i.e. SP4
3. Load speaker activated.... User announces over loud speaker, 'Parked Call on 4...'
4. Hangs up

Retrieving Call...
1. Other user press 'Retrieve Call'
2. They enter '4'
3. Call retrieved

If that process isn't possible, can you provide details on what this functionality looks like. I want to try to keep it as close as possible to what our end users are accustom to.
I don't yet have phones for testing, and currently running the free version but will be upgrading the paid version.

 

[Evolute IT]

The loud speaker move is not possible. For the rest, use BLFs, they work great.

 

[Ronaldvdv]

Just curious, how do you activate the loudspreaker in the current setup?

 

[brendon.abernethy@wil-tec]

Just curious, how do you activate the loudspreaker in the current setup?

It auto-activates upon Parking a call, it's an option when setting up the Call Park.

 

[brendon.abernethy@wil-tec]

The loud speaker move is not possible. For the rest, use BLFs, they work great.

Thank you for your reply.

Are you saying it can be done with 2 BLF buttons (Park & Retrieve)?
Or do I require a BLFs per parked call spots (SP1, SP2, SP3...SP10etc....)?
My preference is 2 only consume 2 BLF buttons.

 

[SteveITS]

One BLF per SP.

You can set another BLF to speed dial a speaker extension, or a page.