Android Phone App interrupts 3CX calls

[Robedj]

Hi all

I have had lots of clients telling me that their phones are ringing in their ear whilst on a 3CX app call.

Whilst I am aware that Android prioritise their own Phone app to have priority over all other apps, I would of thought there is some work around that I could at least inform my customers of.

As home working is now very much the "Norm" people are relying on the 3CX system.

Any help would be appriciated.

Cheers

Dave

 

[ChrisC_3CX]

When it comes to Android devices, the behavior for this specific scenario may vary from manufacturer to manufacturer and from model to model. This is due to the fact that certain methods utilized by 3CX to interact with android may be implemented differently. Depending on the model you are using, there might be a setting that might alter this behavior. Access the 3CX Android App and go to Menu >> Settings >> Advanced and look for an option that reads "Car/Bluetooth support(Telecom API)". Toggle that option on or off to see if you get the desired behavior. Do note that the option might not exist on some models due to incompatibility.

For more information you might want to consider checking this video:

 

[Robedj]

Thats a great video and well explained thanks a lot