Announce Call Que Number

[TCF]

We are trying to Announce the Number of callers stuck in Que over a PA System to our Customer Service Department, but only when all customer service reps are on a call and callers are actually waiting.

For example :
"1 call for Customer Service"
"2 calls for Customer Service"

I was going to use an SNOM PA1 unit to announce over the PA System but I don't see a way to trigger a .wav file or announce the Que Number. Any Suggestions or alternatives?

 

[Pierre_3CX]

Hi there,
Please post this as a feature request on 3CX Ideas : http://www.3cx.com/ideas