Announce queue to agent when forwarding to cell

[Wills]

An Inbound call from a customer is routed to call queue,
An agent in the queue has " Ring my mobile simultaneously" forwarding rule enabled for their extension.
The agent's cellphone rings, but gives no indication that call is from the Queue.

Is it possible to announce to the agent which queue she is being connected to?

I guess either by modifying the CLI data or by playing an audio file before the cal is connected?

 

[ChrisC_3CX]

I'm afraid there is currently no way to do this, you might want to consider going through our Ideas section to check if anyone suggested this as a feature request and upvote it.