Anonymous CallerID will not forward to outside line

[wblake]

Hello,
Our system uses the 3CX with both SNOM and Polycom phones and PINS VoIP service and an outside line answering service.
Incoming calls with anonymous caller ID do not forward to outside lines, while incoming calls having caller id forward to outside lines. Our system seems setup to block outgoing Caller ID. Does this need to change?

When customers call with anonymous caller ID, their calls will not forward to an outside line with this message in the log

08:40:11.546 [CM303006]: There's no outbound rule for external number '5617033677' defined

However when calls arrive having Caller ID , call forwarding to an outside line proceeds normally. I enclosed the Server Log listings for the calls with anonymous Caller ID and with valid Caller ID.

Thank you,
Wil Blake

Anonymous CallerID Call
08:40:17.578 [CM503008]: Call(7): Call is terminated
08:40:11.781 [CM503003]: Call(7): Call to sip:[email protected]:5070 has failed; Cause: 487 Request Terminated; from IP:76.109.102.155:5070
08:40:11.734 [CM503007]: Call(7): Device joined: sip:[email protected]:40600;rinstance=f32573dec7eacca0
08:40:11.734 [CM503007]: Call(7): Device joined: sip:[email protected]:5060
08:40:11.718 [CM503002]: Call(7): Alerting sip:[email protected]:40600;rinstance=f32573dec7eacca0
08:40:11.593 [CM503025]: Call(7): Calling Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=f32573dec7eacca0]
08:40:11.546 [CM503005]: Call(7): Forwarding: Unknown:Ext.EndCall@[Dev:sip:[email protected]:40600;rinstance=f32573dec7eacca0]
08:40:11.546 [CM303006]: There's no outbound rule for external number '5617033677' defined
08:39:41.796 [CM505001]: Ext.895: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/7.1.33] PBX contact: [sip:[email protected]:5070]
08:39:41.796 [CM503002]: Call(7): Alerting sip:[email protected]:5070;line=pjhdyq00
08:39:41.531 [CM503025]: Call(7): Calling Ext:Ext.895@[Dev:sip:[email protected]:5070;line=pjhdyq00]
08:39:41.375 [CM503004]: Call(7): Route 1: Ext:Ext.895@[Dev:sip:[email protected]:5070;line=pjhdyq00]
08:39:41.359 [CM503010]: Making route(s) to <sip:[email protected]:5070>
08:39:41.359 [CM505003]: Provider:[PINS] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5070]
08:39:41.359 [CM503001]: Call(7): Incoming call from anonymous@(Ln.10005@PINS) to <sip:[email protected]:5070>
08:39:41.265 [CM503012]: Inbound out-of-office hours rule (Wil Blake direct) for 10005 forwards to DN:895


CallerID Set Call
08:41:21.781 [CM503008]: Call(8): Call is terminated
08:41:08.140 [CM505003]: Provider:[PINS] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5070]
08:41:08.140 [CM503002]: Call(8): Alerting sip:[email protected]:5060
08:41:06.500 [CM503003]: Call(8): Call to sip:[email protected]:5070 has failed; Cause: 487 Request Terminated; from IP:76.109.102.155:5070
08:41:06.453 [CM503025]: Call(8): Calling VoIPline:5617033677@(Ln.10005@PINS)@[Dev:sip:[email protected]:5060]
08:41:06.312 [CM503005]: Call(8): Forwarding: PSTNline:5617033677@(Ln.10000@Patton PSTN Gateway - 0/1 two Conserto lines)@[Dev:sip:[email protected]:5070,Dev:sip:[email protected]:5072]
08:41:06.312 [CM503005]: Call(8): Forwarding: VoIPline:5617033677@(Ln.10005@PINS)@[Dev:sip:[email protected]:5060]
08:40:36.609 [CM505001]: Ext.895: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/7.1.33] PBX contact: [sip:[email protected]:5070]
08:40:36.609 [CM503002]: Call(8): Alerting sip:[email protected]:5070;line=pjhdyq00
08:40:36.281 [CM503025]: Call(8): Calling Ext:Ext.895@[Dev:sip:[email protected]:5070;line=pjhdyq00]
08:40:36.171 [CM503004]: Call(8): Route 1: Ext:Ext.895@[Dev:sip:[email protected]:5070;line=pjhdyq00]
08:40:36.171 [CM503010]: Making route(s) to <sip:[email protected]:5070>
08:40:36.171 [CM505003]: Provider:[PINS] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5070]
08:40:36.171 [CM503001]: Call(8): Incoming call from 5619484707@(Ln.10005@PINS) to <sip:[email protected]:5070>
08:40:36.078 [CM503012]: Inbound out-of-office hours rule (Wil Blake direct) for 10005 forwards to DN:895

 

[wblake]

Calls go through now with an outbound rule for external calls. Previously existing outbound rules only covered extensions.
-Wil Blake

 

[nashakhalov]

Same problems!
Users have linksys spa922/965
rule if no answer forward to external 189062602972

02:13:59.216 [CM503008]: Call(6): Call is terminated
02:13:54.278 [CM503016]: Call(6): Attempt to reach <sip:[email protected]:5060> failed. Reason: Not Implemented
02:13:54.278 [CM503003]: Call(6): Call to sip:[email protected]:5060 has failed; Cause: 488 Not Acceptable Here; from IP:192.168.0.189:5060
02:13:54.216 [CM503003]: Call(6): Call to sip:[email protected] has failed; Cause: 487 Request Terminated; from IP:192.168.0.77:5060
02:13:54.216 [CM503025]: Call(6): Calling Unknown:189062602972@(Ln.чччч5@Samsung)@[Dev:sip:[email protected]:5060]
02:13:54.200 [CM503005]: Call(6): Forwarding: Unknown:189062602972@(Ln.чччч5@Samsung)@[Dev:sip:[email protected]:5060]
02:13:44.201 [CM503025]: Call(6): Calling Ext:Ext.226@[Dev:sip:[email protected]:5060]