Solved Anonymous calls and blocking

[kieran.miles]

I support a company who have members of staff working unsociable hours, some of these staff members believe that the out of hours emergency line is being prank called, unfortunatly all these call come up as anonymous.

Is there anyway to block anonymous calls but for out of hours only, we don't want to completely block anonymous calls because in some instances it may not be possible for genuine customers to call from a line that passes on the CID.

 

[Alphabetic]

Have your calls come in to a dummy extension first and then set up exceptions, something like this:



you could send it to an IVR that says you dont accept withheld numbers so your customer can try again with an alternate number.

 

[TheodorosG_3CX]

That is correct, unless the caller id is not sent as anonymous. If this is the caller id you can do this but if for example you want all calls this has to be set as *

 

[kieran.miles]

Thanks for the information, I have implemented a rule to block anonymous calls out of hours using *nonymous in a rule.

 

[TheodorosG_3CX]

Glad to assist