Answer with an audio

[micha1111]

Hi together,

I search a solution or a workaround for the following scenario:

My client has different audio recordings for schoolings, christmas holidays, .... and so on.
On these special days ( not necessary holiday) he want that the audio is played
directly with a incoming call. It should be valid for the whole company, not for an single
agent, so the state field is not the right solution (and to less states) ...

My idea was o make a BLF and redirect the call to a dummy user with mailbox or something if
that BLF is selected...

Does anyboady have an idea?

Thank you

 

[JosIPVG]

Even if it isnt an holiday you can still set it up in the hollidays section.
Alternatively you can set up a CFD with all dates and prompts and voicemail routing preconfigured.

 

[micha1111]

Thanks for your fast reply.
I understand your idea, but is there a way that the user can have a BLF (or similar) with which he can active or deactivate a specific audio for the incoming calls?
So for example if he wants today to play the audio "seminar" (whole company today is not reachible because of a seminar) for all incoming call , he just have to active that audio with his phone?

 

[JosIPVG]

As far as i know thats not possible.