Any voicemails forwarded to the User are being cut off and missing content

[ZCSFT]

Hello 3cx Community,

A user at one our my Clients' offices are running into an issue with 3CX Voicemail Forward. When anyone forwards a voicemail, whether the forwarding is initiated from the 3CX Web Client or from a Yealink Phone, it only gives the user the last 3-8 secs of the call and then the rest of the recording they get is what one would hear if you were leaving a normal voicemail where it gives you prompts, and the recording clearly hits the 2-minute voicemail limit we have for them.

Has anyone run into this before?

Environment Details
Product: Enterprise Annual
Version: 18.0 (Build 461)
User's Phone: Yealink T42S
User's Phone Firmware: 66.86.0.5

 

[VasilisV_3CX]

Hi @ZCollins-SFT,

If you play the voicemail, it plays the entire VM and it's all audible? Does this happen for all extensions on the PBX that forward VMs to other mailboxes?

Are you forwarding an existing voicemail from the 999 menu? Can you explain your steps for reproduction?