Any way to forward calls made to non-existend 3CX numbers?

[Peti]

We have some users, that don´t have 3CX anymore (user is already deleted in 3CX). Is there a way to redirect all calls to one number that are made to numbers that don´t exist at all?

 

[Alphabetic]

If your DID numbers are unassigned, they will follow the "default route" assigned on the first page on the trunk set up.

 

[Peti]

If your DID numbers are unassigned, they will follow the "default route" assigned on the first page on the trunk set up.

Thanks, this helped with the + Numbers, but if I just dial the wrong extension (for example 1486) in 3CX, it still says, that this number is not connected to anyone. Is it possible to forward numbers like this to the default route?

 

[NikosT_3CX]

@Peti your trunk is Registration based or IP Based ?

 

[Alphabetic]

Thanks, this helped with the + Numbers, but if I just dial the wrong extension (for example 1486) in 3CX, it still says, that this number is not connected to anyone. Is it possible to forward numbers like this to the default route?

No, you'd have to first "Clear" the extension from the "Team" view and then set up a forward on that extension.

 

[Peti]

@Peti your trunk is Registration based or IP Based ?

I think it´s registration based:

 

[Peti]

No, you'd have to first "Clear" the extension from the "Team" view and then set up a forward on that extension.

Clearing by deleting the 3CX User? It´s already deleted, the extension is not visible anymore.

 

[Alphabetic]

Clearing by deleting the 3CX User? It´s already deleted, the extension is not visible anymore.

then you'll have to re-create it.

There is no catch all for deleted extensions and outbound rules will only allow for external calling.

 

[paulodagraca]

Hello Peti,

We do not know your setup to the full, but if you have a 'free' DID number to spare, you could try the following.
Create an aoutbound rule that will cover ALL the internal extensions to outbound

Example with 4 digit system with all extentios in 4000 to 4999 range.
Add outbound rule: starting with 4, length 4 digits, choose provider, strip 4 digits, Prepend your own full DID.
Create DID to go to an Extension or Group, with a name to identify the call as 'non existing ext.'

Again this is just an idear that you 'can' or 'can not' use (depending on your setup)..

Paulo

 

[Peti]

then you'll have to re-create it.

There is no catch all for deleted extensions and outbound rules will only allow for external calling.

I think this will be the solution, will have to ask through, whose old extensions should be forwarded, that should be enough for us

 

[Alphabetic]

I think this will be the solution, will have to ask through, whose old extensions should be forwarded, that should be enough for us

Be careful though.. there are limits on extension numbers based on your license.

I'd have thought if someone called extension xyz and 3CX says "no" then they'd just call someone else.

what is the scenario this is happening in? can they not check 3CX App for availability?

 

[Peti]

Be careful though.. there are limits on extension numbers based on your license.

I'd have thought if someone called extension xyz and 3CX says "no" then they'd just call someone else.

what is the scenario this is happening in? can they not check 3CX App for availability?

Yeah, that´s a good question... I thought, that people just stop using the extensions after the get deleted. They don´t even see the numbers anymore. I think some users have the extensions as BLFs set up and it now shows only the number and they wonder why they can´t call them anymore.

We´re talking about extensions, that are not used for months or even years...

 

[paulodagraca]

Helo Peti,

If the problem can be the 'dead' BLF key's, you can try this script to find those 'none working' keys and iliminate the use.
Forum LINK

Paulo

 

[leejor]

As an alternative you might use the Outbound rule solution, as mentioned above, but route to a loop trunk. (create SIP trunk to 127.0.0.1:5060) No paying for an outbound and inbound call.
Manipulate the digits to send the call back in to the desired destination.