API - Abandonned call identification

[choimarc]

Hello,

How can I identify an abandonned queue call using the phonesystem events (inserted, updated, deleted) ? My goal is to automatically log out an agent who hasn't answered the queue call.

Thanks.

Marco.

 

[Dominik Oelmaier]

Hello choimarc,

you can do this with the 3CX Callflow Designer.
I think there is no other solution for your Idea.

https://www.3cx.com/phone-system/call-flow-designer/