Solved App connected but ready for call greyed out

[mendel]

HI all,

Im having a issue with the 3cx app.

When on my local networks WIFI where the 3cx PBX is running my ready for calls status is green. As soon as I disconnect form the wifi it goes grey and still says ready for call however I cant tranfer anything.

I did a firewall test and all the ports are ok. Any advice would be much appreciated.

Thanks

 

[NicholasP_3CX]

This is not the Call status. It is the presence status.

It relies on the HTTPS port of the PBX to receive the presence once it is outside the network.

Do the port forwarding from your firewall to the PBX on its HTTPS Port (5001 by default)

 

[mendel]

This is not the Call status. It is the presence status.

It relies on the HTTPS port of the PBX to receive the presence once it is outside the network.

Do the port forwarding from your firewall to the PBX on its HTTPS Port (5001 by default)

Thank you for your response.

It turned out to be the https port.

Router needed to be rebooted and the port forwarding started working again.