App Issues with iPhone SE?

[will_nexcom]

I have a user who has a XR and has no issues but a user with a SE

When she power cycles her SE and gets a call on the 3CX app it will ring once then go back to her lock screen. Once she unlocks her phone and goes to the app it wants her to scan a QR code like an initial setup. She gets around this by closing out the app and opening it back up. The phone rings normally after that until it locks itself again.

I did turn off the finger/pin code on her phone, rebooted the phone and made a call. No issues with 3CX after that.

I did make sure she's on the latest IOS (16.6.1) and the app is up to date as well as removing and reinstalling it. (PBX version 18.0.8.935)

Any suggestions are appreciated on this.

Thanks

 

[Vali_3CX]

Bottom line, I don't think something can be done better than you already did - we've encountered this issue looong time ago, couple years, and we've figured out that on some devices (I don't remember if it was SE) the iOS didn't initialize properly application's "harddisk" sandbox right after a power cycle, so eventually we figured out the same approach as yours.

 

[will_nexcom]

Ahh well thank you for the heads up and quick response.

Going forward we now know which phones not to order.