App not working iOS

[goinghosted79]

App no longer works on iPhone running 16.5.1c all the sudden. Stopped working yesterday all the sudden. Checked all the normal stuff like push enabled, user is logged in. Created a new user and logged in then called my other extension still no ringing just a missed call. Downloaded app on another iPhone and same problem. I see this issue a lot when I google it but no resolution

 

[Charles_3CX]

What error does the event log show under the management console > dashboard > event log section?

May I ask you to kindly open a ticket with us at 3CX technical support from your portal so that we can request you to provide some data for us to check, please?

 

[goinghosted79]

Failed to send APNS PUSH to device iPhone14,5iPhone(Ext.100). Internal exception occured: The SSL connection could not be established, see inner exception.

 

[goinghosted79]

Failed to send APNS PUSH to device iPhone15,3iPhone(Ext.103). Internal exception occured: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.

 

[Charles_3CX]

Can you please open a support ticket through your partner portal providing us with details of this issue.

 

[goinghosted79]

just created one and uploaded a pcap

 

[Charles_3CX]

Thanks, I have sent instructions on how to replicate and provide us with all the data we require to check and advise.

 

[MrBlue]

I am seeing this error now myself with an IOS app.

"Failed to send APNS PUSH to device iPhone11,6iPhone(Ext.2609). Internal exception occurred: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing."

Did you ever figure it out?

 

[goinghosted79]

I just migrated to digital ocean and it started working afterwards

 

[Charles_3CX]

I am seeing this error now myself with an IOS app.

"Failed to send APNS PUSH to device iPhone11,6iPhone(Ext.2609). Internal exception occurred: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing."

Did you ever figure it out?

Try restarting the 3cx services and checking the primary DNS on your Windows 3CX machine. Ensure that you have a public DNS to test with, like Google DNS: 8.8.8.8

Additionally, check the guide here for what is required for Apple APN communication: https://www.3cx.com/docs/manual/firewall-router-configuration/#h.2b54zvy76urs

And:https://support.apple.com/en-gb/102266

 

[goinghosted79]

I tried all of that and it did nothing so I just migrated it and everything started working afterwards. I had a support ticket open and was told to follow xyz and nothing worked.

 

[Charles_3CX]

I tried all of that and it did nothing so I just migrated it and everything started working afterwards. I had a support ticket open and was told to follow xyz and nothing worked.

From what I can see in the ticket, it was for a hosted 3CX instance, and you told us that the issue was resolved. In any case, you can answer the ticket if it is still not working, but I suggest restarting the 3cx services first and re-testing.

 

[goinghosted79]

it started working after I migrated it so there was no need to keep the ticket open