Firstly, I want to express my satisfaction with the 3CX Live-Chat plugin, which I have recently downloaded and installed on my e-commerce website. It has proven to be a valuable addition to my site's functionality, and I appreciate the seamless integration it offers.
However, I have encountered a minor issue that I believe requires your attention. Prior to incorporating your plugin, I was utilizing another translation plugin on my website to provide translations into different languages. Upon installing the 3CX-Live Chat plugin, I noticed that the live chat functionality does not seem to work properly on my translated subdomains.
I reached out to the support team of my translation plugin, and they provided me with the following information: "The chat widget is getting data from a 3rd-party service at 1659.3cx.cloud. Please contact their support and ask about the possibility of adding translated subdomains like en.mydomain.com under your domain name (mydomain.com), as now they block access from translated subdomains."
I kindly request your assistance in verifying and addressing this matter. It is crucial for me that the live chat feature functions correctly across all language translations on my website. Could you please look into the issue and guide me on the necessary steps to ensure compatibility with translated subdomains?
I appreciate your prompt attention to this matter and look forward to your guidance.
Thank you
However, I have encountered a minor issue that I believe requires your attention. Prior to incorporating your plugin, I was utilizing another translation plugin on my website to provide translations into different languages. Upon installing the 3CX-Live Chat plugin, I noticed that the live chat functionality does not seem to work properly on my translated subdomains.
I reached out to the support team of my translation plugin, and they provided me with the following information: "The chat widget is getting data from a 3rd-party service at 1659.3cx.cloud. Please contact their support and ask about the possibility of adding translated subdomains like en.mydomain.com under your domain name (mydomain.com), as now they block access from translated subdomains."
I kindly request your assistance in verifying and addressing this matter. It is crucial for me that the live chat feature functions correctly across all language translations on my website. Could you please look into the issue and guide me on the necessary steps to ensure compatibility with translated subdomains?
I appreciate your prompt attention to this matter and look forward to your guidance.
Thank you
