Unsupported Assistance with Connecting HikVision Intercom and 3CX System

[mladen_indas]

Dear Sir/Madam,

I kindly ask for your assistance. I am working on connecting a HikVision intercom with a 3CX PBX system. I have successfully established the connection, and audio communication is functioning between the intercom and a Yealink phone.

Is it possible to also transmit video? If so, which Yealink phone model would you recommend for this purpose?

Additionally, I would like to know if it is possible to see the video feed on the 3CX Android application when someone rings the intercom?

The intercom model is HikVision DS-KB8113-IMEI1(B).

Thank you in advance for your support.

Best regards,
Mladen Popovic

 

[NoFate]

are you sure you can actually register on an SBC ?

 

[Evolute IT]

are you sure you can actually register on an SBC ?

Yes.

Try using the extension number as username.

You need to change it in 3CX first: Auth ID, set to the extension number. Then use that as username in the Hikvision. And yes use SBC:5060 as server.

 

[NoFate]

ok, matched it, but still same error ...

2025-12-18 14:35:02:639 [/liblinphone] MESSAGE Account [000001AB424B16D0] ("25617" <sip:[email protected]:5060>) about to register (LinphoneCore version: 5.4.38)
2025-12-18 14:35:02:639 [/liblinphone] MESSAGE Looking up for an account matching Address("25617" <sip:[email protected]:5060>) ended up finding Account [000001AB424B16D0] ("25617" <sip:[email protected]:5060>)
2025-12-18 14:35:02:639 [/belle-sip] ERROR No listening point matching for [udp://192.168.161.73:5060]

and in events, i dont see any event coming in, last event was just that the SBC was UP

 

[Evolute IT]

ok, matched it, but still same error ...

2025-12-18 14:35:02:639 [/liblinphone] MESSAGE Account [000001AB424B16D0] ("25617" <sip:[email protected]:5060>) about to register (LinphoneCore version: 5.4.38)
2025-12-18 14:35:02:639 [/liblinphone] MESSAGE Looking up for an account matching Address("25617" <sip:[email protected]:5060>) ended up finding Account [000001AB424B16D0] ("25617" <sip:[email protected]:5060>)
2025-12-18 14:35:02:639 [/belle-sip] ERROR No listening point matching for [udp://192.168.161.73:5060]

and in events, i dont see any event coming in, last event was just that the SBC was UP

View attachment 50484

Just for fun:
1. Set the SIP Domain to the 3CX FQDN
2. in 3CX, in the Options tab of the User, uncheck "Block non-tunnel connections"

Wanna see if it registers in STUN.

 

[NoFate]

Nah, already tried that, and that box was all the time unchecked, did it from the start